Quality standard
Our commitment to quality is reflected in the premium services we offer with highest quality products. However should you encounter any issues, we offer a seven day repair policy for any gel polish treatments and a three day repair policy for any regular polish treatments at no cost.7 days guaranteed for our soft gel services- if you experience any issue, we will fix it at no cost.
Please email hello@viesalon.com with a photo of the issue and we will contact you to arrange a time to complete the repair.
Please email hello@viesalon.com with a photo of the issue and we will contact you to arrange a time to complete the repair.
Pre-arrivals
In order to receive the best experience, we encourage all guests to arrive 10 minutes early to ensure there is plenty of time to check in, choose the perfect polish, and enjoy our complimentary refreshments.
Late arrivals
We understand things happen and you may need to reschedule your experience. As a courtesy to all guests scheduled throughout the day, on-time arrival is expected. If you are 10 minutes or more late for your booking we may not have time to complete the service as a whole, but we will do our very best to accommodate you. If we perform an abbreviated service due to your late arrival, you will be charged for your originally scheduled service.
Walk in's
Due to limited availability we recommend that all clients book in advance. That said, if you are walking by you are welcome to ask and we will do our best to accommodate you.
Tips
If you love your service, please feel free to leave a tip. At Vie 100% of tips (even when on credit card – we pay the fee) are passed on to the specific artist you saw.
Drinks
For the convenience of other guests we do not allow food to be consumed in the salon.
Food
For the convenience of other guests we do not allow food to be consumed in the salon.
Disabilities
If you have a disability that may affect your ability to receive treatment in anyway, please email us at hello@viesalon.com or call the salon and we will do our best to accommodate and support you.
Prices
Treatment and product prices are subject to change but are correct at time of posting. If there are errors, or typos reflected in our prices, we are not required to honor them, though we will contact you with details of the error and you will have the option to continue or cancel. Prices are displayed in CAD Dollars and not include HST
Discount code and special offers
Discount codes cannot be combined with other offers or bundles unless otherwise stated. We may withdraw or amend offers at any point without notice. Where combo / package deals are offered, no substitutes or changes can be made to the set treatment.
Vie rights
At Vie, We value our employees and take their safety, health and well-being seriously. We don't tolerate rudeness or disrespect and have the right to refuse service to any customer who behaves inappropriately. We reserve the right to amend terms and conditions when necessary, with or without advance warning.
Lost or damage property
We ask our guests to look after their property during their time at our salon. Vie is not responsible for lost, damaged, or stolen items. Please be aware that given the nature of our work and a busy working environment, guests are advised to take particular care of their belongings during treatments to minimize their risk of loss or damage to personal items including jewelry.
