POLICIES & PRIVACY
Salon guidelines for your visit — plus how we handle your personal information at Vie.
Our salon policies
We want every visit to feel effortless. Please take a moment to familiarise yourself with our salon policies before your appointment.
As a courtesy to our artists and guests we require at least 24-hours notice if you need to cancel or reschedule your appointment. We require that you notify us of any changes or cancellations 24 hours prior to your scheduled appointment time to avoid 50% of cancellation charge plus 18% gratuity. For any cancellations with less than 24 hours notice or no-shows, full value of reserved salon service will be applied plus 18% gratuity. For group bookings over 4 people, we require 72 hours notice.
If the booking has been made with a gift voucher, please be advised that Vie reserves the right to cancel any prepaid voucher or gift certificate if an appointment is canceled with less than 24 hours notice or if a no show occurs.
Guests are permitted to bring one small (under 5kg) well behaved dog with them into the salon. For the convenience of other guests, your dog must be kept in a dog bag while in the salon. Service animals are of course always welcome!
We offer The Mini Manicure and The Mini Pedicure for children under 10 years of age. Anyone over 10 will be required to pay the regular treatment price.
Parental consent will be required for any booking for a client under the age of 16 (we will ask you to complete a consent form at the beginning of the appointment). The parent or guardian is required to be present throughout the treatment.
Due to the restricted and busy environment at Vie, we unfortunately can't accommodate any children not having a treatment in the salon.
Privacy Policy
How we collect, use, and protect your information when you use our website and services.
Effective Date: May 28, 2025
Vivian Le Holdings Corp., doing business as Vie Nail and Beauty Salon (“Vie”, “we”, “us”, or “our”), respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, www.viesalon.com (the “Site”), and when you interact with us through other means.
01. Information We Collect
a. Information You Provide Directly. We may collect the following types of personal information:
Name, email address, phone number
Booking details or appointment preferences
Payment information (processed securely through third-party providers)
Messages or inquiries you send us
b. Automatically Collected Information. When you visit our Site, we may collect:
IP address
Browser type and device information
Pages visited and time spent
Cookies and similar tracking technologies (see Section 6)
02. How We Use Your Information
We use your information to:
Schedule and manage appointments
Communicate with you about your bookings, promotions, or updates
Process payments securely
Improve our website and services
Comply with legal obligations
03. Sharing Your Information
We do not sell or rent your personal information. We may share your information with:
Trusted third-party service providers (e.g., booking platforms, payment processors)
Legal or regulatory authorities when required to comply with applicable laws
All third parties are required to handle your data securely and in accordance with this Privacy Policy.
04. Data Security
We implement appropriate technical and organizational safeguards to protect your information. However, no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.
05. Your Rights and Choices
You have the right to:
Access or correct your personal data
Request deletion of your information
Withdraw consent for marketing communications at any time
To exercise these rights, contact us at hello@viesalon.com.
06.Cookies and Tracking Technologies
We use cookies and similar technologies to:
You can control cookie settings through your browser preferences.
07. Third-Party Links
Our Site may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties. We encourage you to review their policies.
08. Children’s Privacy
Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If we learn that a child has provided us with personal data, we will delete it promptly.
09. Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Your continued use of the Site constitutes your acceptance of the revised policy.
10. Cookies and Tracking Technologies
If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact us at:
Vivian Le Holdings Corp.
dba Vie Nail and Beauty Salon
Email: hello@viesalon.com
Website: www.viesalon.com
Location: The Well, Toronto, ON
Find your answer
Have questions about your visit? Everything you need to know about our services, booking process, and salon standards — answered.
Our commitment to quality is reflected in the premium services we offer with highest quality products. However should you encounter any issues, we offer a seven day repair policy for any gel polish treatments and a three day repair policy for any regular polish treatments at no cost.7 days guaranteed for our soft gel services- if you experience any issue, we will fix it at no cost.
Please email hello@viesalon.com with a photo of the issue and we will contact you to arrange a time to complete the repair. In order to receive the best experience, we encourage all guests to arrive 10 minutes early to ensure there is plenty of time to check in, choose the perfect polish, and enjoy our complimentary refreshments.
We understand things happen and you may need to reschedule your experience. As a courtesy to all guests scheduled throughout the day, on-time arrival is expected. If you are 10 minutes or more late for your booking we may not have time to complete the service as a whole, but we will do our very best to accommodate you. If we perform an abbreviated service due to your late arrival, you will be charged for your originally scheduled service.
Due to limited availability we recommend that all clients book in advance. That said, if you are walking by you are welcome to ask and we will do our best to accommodate you.
If you love your service, please feel free to leave a tip. At Vie 100% of tips (even when on credit card – we pay the fee) are passed on to the specific artist you saw.
For the convenience of other guests we do not allow food to be consumed in the salon.
For the convenience of other guests we do not allow food to be consumed in the salon.
If you have a disability that may affect your ability to receive treatment in anyway, please email us at hello@viesalon.com or call the salon and we will do our best to accommodate and support you.
Treatment and product prices are subject to change but are correct at time of posting. If there are errors, or typos reflected in our prices, we are not required to honor them, though we will contact you with details of the error and you will have the option to continue or cancel. Prices are displayed in CAD Dollars and not include HST
Discount codes cannot be combined with other offers or bundles unless otherwise stated. We may withdraw or amend offers at any point without notice. Where combo / package deals are offered, no substitutes or changes can be made to the set treatment.
At Vie, We value our employees and take their safety, health and well-being seriously. We don't tolerate rudeness or disrespect and have the right to refuse service to any customer who behaves inappropriately. We reserve the right to amend terms and conditions when necessary, with or without advance warning.
We ask our guests to look after their property during their time at our salon. Vie is not responsible for lost, damaged, or stolen items. Please be aware that given the nature of our work and a busy working environment, guests are advised to take particular care of their belongings during treatments to minimize their risk of loss or damage to personal items including jewelry.
Precision
Meticulous e-file cuticle work for a flawless, clean finish that lasts.
Longevity
Dry techniques that allow for longer-lasting results and cleaner growth.
Nail Health
We prioritize the strength and integrity of your natural nails — always.
Hygiene
Medical-grade sanitation, single-use tools, and a fume-free environment.
